Shipping and Refund/Returns Policy 

Shipping

We ship orders from Monday through Friday and our warehouse is closed on weekends. We try our best to get your order out as quickly as possible, but orders can take up to two business days to process before leaving our warehouse. Some orders may take longer than 2 days to process and those customers will be notified via phone or email. When you choose a shipping speed at checkout, the shipping timeframe applies to the carrier, not our warehouse processing times. Please account for the additional processing times when choosing a shipping speed. If you need an item by a certain date please call to check availability and shipping options prior to making a purchase to ensure you receive your package on time.

*DO NOT REROUTE YOUR PACKAGE*

If you are a UPS MyChoice customer, do not reroute your package to any other destination. This includes and is not limited to UPS approved access points. When a reroute is done by a customer to an address other than the address supplied at checkout, we will not be held responsible for lost or damaged packages.

Shipping Methods

We ship most of our products using UPS as our carrier. Certain items may ship using USPS to improve delivery rates and times. If you need your order expedited please call so we can calculate the additional shipping charges for your order.

Shipping Destinations

While all of our products meet federal requirements for being legal, local governments are allowed to regulate the sale of some of our products. As a result, we only ship to the United States.

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THCA Products Cannot Be Shipped to the Following States:

• Idaho

• Rhode Island

• Hawaii

• Minnesota

• Louisiana

• Oregon

• Vermont

• Georgia

Return Policy

To ensure smooth processing and compliance with all applicable shipping and legal requirements, we have specific guidelines for returns of hemp products. Please read the following carefully before initiating a return:

1. Proper Sealing for Returns
   All returns must be properly sealed using the same smell-abatement measures applied during shipping to you. This is crucial to prevent any issues during transit, including concerns from local authorities. If a return is not sealed per these specifications, it risks being seized due to odor detection.
   We cannot process or issue refunds for unsealed packages that are confiscated, delayed, or otherwise impacted during transit.

2. Shipping Carrier for Returns
   We accept returns exclusively via USPS using a pre-approved return label. Do not use UPS or other carriers for returning products, as they are not permitted under our policy. Unauthorized carrier use may result in delayed or unprocessed returns.

3. Seized or Compromised Returns
   If a return is seized, delayed, or flagged due to improper sealing, odor, or non-compliance with these instructions, we will not expend additional resources to retrieve the package or process refunds or replacements. It is the customer’s responsibility to follow all return shipping guidelines.

4. How to Return Products

   • Ensure the product is sealed as it was, when shipped to you. Include the documentation that was shipped originally so we can track which return and invoice is related. 

   • Use the USPS return label provided with your order or contact us to request one.

   • Drop off the return at an authorized USPS location. No need for special treatment, if its sealed properly, there should be no concern. get your tracking number and keep it for reference. 

By proceeding with a return, you acknowledge and agree to comply with this policy. Failure to follow these guidelines may result in forfeiture of your refund or replacement.

For any questions regarding returns, please contact our support team prior to shipping back your product.

Refunds

 

Our refund and returns policy is in effect for 14 days from receipt of purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your bank.

 

Late or missing refunds

 

If you haven’t received a refund yet, first check your bank account again.

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

 

Sale items

 

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

 

Shipping returns

 

To return your product, you should mail your product to: 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance with a signature required. We cannot guarantee that we will receive your returned item.

 

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